Terms and Agreement
SameDay Delivery place Order before 2pm.
Placing an order means agreeing to this clause.
No night delivery and specific time delivery
Mother's Day Special
Please select Mother’s Day Collection for Mother’s Day Delivery (6th May 2022 - 9th May 2022).
Kindly take note that due to large volume of orders to be delivered during Mother's Day period, we will not be able to accommodate to specific delivery time/time frame. Deliveries will be arranged by batch and according to driver's route.
All orders will be delivered between
9am-5pm (For Office Delivery) & 9am-8pm (For Residential Delivery).
If special arrangement is required, please contact us prior to order.
We apologize for any inconveniences and thank you for your support.
Welcome to the www.thefloriststory.com website ("Site"). The following terms and conditions ("Terms and Conditions") apply to this website. In these terms and conditions, "The Florist Story", "we", "our" and "us" refer to the owner of the website "The Florist Story".
By using this website and whatsapp purchasing, you agree to these terms and conditions. If you do not agree to these terms and conditions, you must not use this website and whatsapp purchasing. This website reserves the right to change, modify, add or delete certain parts of these terms and conditions at any time. The changes will be posted on the website without any other notice to take effect.
Please note that certain flowers and fillings may be substitutes and therefore limited enough. The Florist Story reserves the right to replace product components with equivalent products with higher prices.
Note: Fruits Flower Basket place order before 1days!
Packaging, bears, cakes, decorations, packaging/vases and fillings may vary.THE FLORIST STORY reserves the right to replace any items with items of the same value according to the season and inventory situation.
Important note: Please note that once the product has been ordered and sold, it will not be returned.
The Florist Story accepts all orders, and payment processing does not mean that THE Florist Story accepts orders. We reserve the right to reject any order without giving any reason at our absolute discretion. All orders you make are affected by inventory conditions. If any product is out of stock, damaged or damaged, The Florist Story reserves the right to cancel, modify or reject your order in whole or in part at any time, and will not bear any responsibility or compensation.
If you want to change your order or subscription, please contact us at [email protected]. The request must be made at least three day before the delivery date. We are unable to process changes to orders that have been prepared and/or are being shipped.
By placing an order on this website and our whatsapp link, you agree to the following terms and conditions:
Timed delivery is not available.
Our current flower delivery time is from Monday to Sunday
Although our team will make every effort to ensure timely delivery for our customers, we are not responsible for any late delivery due to any circumstances that affect the availability of the postal service we use or any other factors beyond our control.
We can deliver to any address in the designated area, but not to the post office box.
We reserve the right to use other delivery methods at our own discretion without notice.
The customer is responsible for ensuring that the consignee is at the delivery address when receiving the goods. If the flowers have been correctly delivered to the delivery address as specified by the customer, no refund will be given. If you reschedule or reschedule the delivery in accordance with the recipient or your requirements, a re-delivery fee will be charged.
Adverse weather conditions
Under adverse weather conditions (including heavy rain and flooding), our delivery partners may not be able to deliver on time. This is beyond our control, and we are not responsible for delayed delivery of orders. Therefore, if the weather is bad, we will not be able to refund or re-deliver the affected orders.
Personal information of customers and recipients
In order to ensure that we can effectively communicate with customers and recipients, it is very important to provide accurate personal information.
Important notice-some flowers and species with specific colors are seasonal. If the displayed flowers and colors are not available, Flover will replace flowers of equal or higher value.
If the bracket is out of stock, we will replace the bracket with another color/shape.
Packaging, bears, cakes, decorations, packaging/vases and fillings may vary. Reserve the right of "Flower Shop Story" to replace any items with items of the same value according to the season and inventory situation.
The price of each order in the subscription is the price when the subscription was created. We reserve the right to decide on our own.
Refund and return policy
Please understand that due to the perishable nature of flowers, we cannot accept returns and cancellations.
For all cancelled orders, we will only refund 50%. placing the order means agreeing to the rule.
For late night orders (10pm to 5pm), we will double the customer fee. The customer should transfer the charger so that we can arrange delivery.
1) Take photos and leave flowers (+RM5.00)
2) Change the details of the message card (+ RM5.00)
3) Gift packaging (RM5.00 ++)
Malaysia Headquarters (Johor Bahru & KL)
(E) [email protected]
Information/Order Enquiry (Whatspp): 011-16980768
To chat online with a company representative, click to open the "Online Customer Service" chat box.
Online shopping and self-service payment